I provided first-line IT support, addressing Member inquiries and concerns related to the UNet suite of solutions. This work ensured continuity of operations and contributed to an exceptional user experience. I utilized tools such as SQL, Active Directory, and ServiceNow to manage user accounts, generate detailed reports, and optimize workflows. Additionally, I developed and maintained an organized series of email templates that streamlined communication processes, enabling greater efficiency across my daily operations.
My responsibilities extended beyond daily technical tasks. I had the privilege of representing the Service Desk team at the TMF Conference in Louisville, where I learned about the latest advancements in the organ transplant field. My commitment to the UNOS mission was also reflected in my volunteer work, where I raised awareness and funds to support organ donation programs. Leveraging tools like Microsoft Office Suite and multi-screen setups, I excelled in a fully remote position while consistently demonstrating reliability, punctuality, and adaptability. Despite the remote nature of my role, I recognized the value of in-person collaboration and took the initiative to visit the office occasionally, fostering strong relationships with colleagues and contributing to a cohesive team environment.
Swift Creek/ Stonehenge/ Winterfield Animal Hospitals
Veterinary assistant from 2011 to 2022
In my role, I’d assist doctors and staff with client and patient care. I managed a range of responsibilities to ensure smooth operations and high-quality service. I scheduled appointments and meticulously updated records with detailed notes on patient visits and client interactions. My work included supporting accounts receivable processes and payment recovery efforts, as well as preparing employee schedules to optimize workflow efficiency. I also maintained and serviced computers and server equipment to ensure reliability and performance.
In collaboration with doctors, I contributed to patient care by taking radiographs, performing bloodwork, preparing lab samples, and dispensing medications. Additionally, I trained incoming employees as needed and stepped in to cover shifts at sister hospitals to alleviate workflow strain on team members. My role extended to providing care for boarded animals while maintaining hospital cleanliness, including servicing IDEXX blood machines.
Outside of my regular duties, I demonstrated creativity and initiative by designing a hospital brochure using Microsoft Publisher and Adobe Photoshop, while also offering suggestions for the hospital’s Facebook page to improve outreach and engagement. This combination of technical, operational, and creative tasks reflects my adaptability and dedication to both patient care and organizational success.
Planet Fitness
Member Services Associate from 2016 to 2019
At Planet Fitness, I provided personalized gym tours to prospective members, highlighting key amenities and promoting membership options tailored to individual fitness goals. I actively sold and upsold memberships by identifying customer needs and aligning them with available plans. In addition to sales, I resolved member disputes with professionalism and empathy, ensuring a positive experience while maintaining company policies. My role also involved supporting front desk operations, managing check-ins, updating accounts, and assisting with merchandise sales. I consistently upheld the brand’s “Judgement Free Zone” philosophy and demonstrated adaptability in a fast-paced, customer-focused environment.
Best Buy
Multi-Channel Sales Associate from 2014 to 2016
As a Multi-Channel Sales Associate at Best Buy, I guided customers through the sales process, ensuring personalized assistance and positive shopping experiences. I managed returns and exchanges while upholding company standards for consistency and satisfaction. My adaptability allowed me to cross-train in home theater, car electronics, and appliance departments, broadening my expertise and demonstrating my commitment to professional growth.
Barnes & Noble Booksellers
Bookseller/Café Barista/Receiving/Music from 2006 to 2014
During my eight-year tenure with Barnes & Noble, I assisted customers by completing sales transactions and providing detailed information on upcoming books and products available both in-store and online. My role required a strong knowledge of current offerings and trends, as well as a commitment to excellent customer service. I was also cross-trained in the Café, where my exemplary performance led to frequent scheduling in this area to ensure smooth operations.
Demonstrating flexibility and a capacity for quick learning, I pursued additional training in both the Receiving and Music departments. This allowed me to contribute across multiple areas of the store, showcasing my adaptability and dedication to supporting team efforts.
Civil Air Patrol
Cadet Airman from 2003 to 2006
As a cadet with the Civil Air Patrol, I participated in weekly drills, classroom instruction, and physical training exercises focused on aerospace education, emergency services, and leadership development. My responsibilities included mastering core protocols, supporting team cohesion, and maintaining readiness for simulated search and rescue operations. In addition to standard cadet duties, I was selected to design, build, and maintain the squadron’s official website, a role that required initiative, technical skill, and ongoing collaboration with senior staff. I continued to manage and update the site throughout my tenure, ensuring accurate communication and digital presence for the unit. This experience strengthened my ability to balance structured discipline with creative problem-solving in a mission-driven environment.
Brightpoint Community College
Coursework Completed Toward Associate Degree/
70+ Credits Accrued
Focused studies in Information Technology, Film Production, and Graphic Design, with an emphasis on digital systems, visual storytelling, and creative problem-solving. Developed foundational skills in multimedia editing, user interface design, and technical troubleshooting, while exploring cross-disciplinary approaches to communication and innovation.
Clover Hill High School
Graduated/ Diploma
During my time at Clover Hill High School, I was recognized as a Theater Honor Society Scholar and received a scholarship upon graduation for my contributions to the performing arts program. I served as the lead lighting technician for multiple school productions, including High School Musical, where I managed technical execution and collaborated closely with cast and crew to ensure seamless performances.
My passion for cultural exchange led me to join the Japanese Club, inspired by my birthplace in Japan. Through this program, I participated in a bilateral exchange, hosting two Japanese students during their time at Clover Hill and later attending school in Japan myself, an experience that deepened my cross-cultural understanding and adaptability.
In my senior year, I was honored with the Four-Year Perfect Attendance Award, the only student in my graduating class to receive this distinction, reflecting my commitment, consistency, and personal accountability.